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Georgia Power Provides Ways for Customers to Protect Themselves during National Utility Scam Awareness Week

Staff Report

Tuesday, November 17th, 2020

National Utility Scam Awareness Week is November 16 – 20, and Georgia Power is joining other electrical, water and natural gas utilities across the country to share simple tips to help customers avoid common scams. 

Georgia Power urges customers to be cautious when contacted by an unverified person claiming to be a Georgia Power representative. The company will never ask a customer to provide a credit card or pre-paid debit card number over the phone. Additionally, the company will never send employees into the field to collect payment in person or ask a customer to pay anywhere other than an Authorized Payment Location (APL).
 
Georgia Power also provides the following guidance to customers:

  • If an account becomes past due, Georgia Power will contact the customer via a pre-recorded message to the primary account telephone number or by letter requesting that the customer call to discuss the account.

  • If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should hang up and contact the company's customer service line at 888-660-5890. As scammers have tried to promote the use of fraudulent 800 numbers, customers should always check to make sure they are calling the correct Georgia Power customer service line at 888-660-5890, which can be verified at www.GeorgiaPower.com/ContactUs.

  • Delete all emails that demand immediate payment or personal information or that are from a company that is not Georgia Power.

  • If an employee needs to visit a customer's home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company's name and logo. They will also be in a vehicle marked with the company's logo. 

 

Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees to defraud customers. Additional information about frequent scams and how the company works to protect customers is available at www.GeorgiaPower.com/Scams. 

To learn more about how you can defend yourself against scammers and avoid falling victim to common mistakes, watch the company's public service announcements (PSA) on the company's YouTube channel.